<![CDATA[TemplateZone]]> <![CDATA["Please Insert Disk 1 That Contains the File layout.bin"]]> You may receive this message when attempting to install or reinstall High Impact eMail or OfficeReady. This issue certain cases, the installation thinks the setup has completed before it really has and starts to do cleanup on the extracted installation files.

To resolve this issue please use the -a and -deleter command-line options prevent the installation from cleaning up too early. Pass the -a and -deleter command-line options to the installation file through the command line. To do so, follow these steps:

  1. Determine the location of the installation:
    • If the installation is being run from a CD, using Windows Explorer browse to the CD-ROM drive and locate the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
    • If the installation was downloaded from the Internet and saved to your computer (e.g., your Desktop), using Windows Explorer, browse to the location where you have saved the executable file package.

  2. Copy the location and file name, for example:
    C:\WINNT\Profiles\Administrator\Desktop\YourApplicationName.exe
  3. Select Start > Run and paste or type the location and file name surrounded by double quotes into the Open field:
  4. Add the -a and -deleter command-line options, making sure to have spaces before each '-':
  5. Click OK. The installation should extract and run without errors.
]]> <![CDATA[How to be sure you have the latest version of OfficeReady 4.0 Platinum]]> If you are unsure as to whether or not you have the latest version of OfficeReady 4.0 Platinum, you can follow the steps below to uninstall your current copy of OfficeReady 4.0 using our cleanup tool and reinstall the latest version.

Please follow the instructions below to uninstall your current copy of OfficeReady 4.0 using our cleanup tool and reinstall your copy of OfficeReady 4.0 Platinum.

First, download and run the OfficeReady 4.0 Cleanup Utility.  When you use this tool, the program is completely removed and you are able to go ahead and install the new version of our software.  We suggest backing up the "OfficeReady 4.0" folder in your My Documents prior to running the cleanup, if you'd like to save your existing information.  You can download the OfficeReady 4.0 Cleanup Utility from this location:

OfficeReady 4.0 Cleanup Utility
http://www.templatezone.com/products/OR4/OfficeReady_4_Cleanup_Utility.exe

Then, just follow this link to download  OfficeReady 4.0 Platinum.  Please make sure that you save this installer file to your desktop or another location prior to running it.

OfficeReady 4.0 Platinum
http://www.templatezone.com/products/OR4/OfficeReady_4_Platinum_Setup.exe

]]> <![CDATA[How to be sure you have the latest version of OfficeReady 4.0 Professional]]> If you are unsure as to whether or not you have the latest version of OfficeReady 4.0 Professional, you can follow the steps below to uninstall your current copy of OfficeReady 4.0 using our cleanup tool and reinstall the latest version.

Please follow the instructions below to uninstall your current copy of OfficeReady 4.0 using our cleanup tool and reinstall your copy of OfficeReady 4.0 Professional.

First, download and run the OfficeReady 4.0 Cleanup Utility.  When you use this tool, the program is completely removed and you are able to go ahead and install the new version of our software.  We suggest backing up the "OfficeReady 4.0" folder in your My Documents prior to running the cleanup, if you'd like to save your existing information.  You can download the OfficeReady 4.0 Cleanup Utility from this location:

OfficeReady 4.0 Cleanup Utility
http://www.templatezone.com/products/OR4/OfficeReady_4_Cleanup_Utility.exe

Then, just follow this link to download  OfficeReady 4.0 Professional.  Please make sure that you save this installer file to your desktop or another location prior to running it.

OfficeReady 4.0 Professional
http://www.templatezone.com/products/OR4/OfficeReady_4_Pro_Setup.exe

]]> <![CDATA[How to check your version of OfficeReady 4.0]]> To check your version of OfficeReady 4.0, please perform the following steps:

  1. Open OfficeReady 4.0.
  2. From the top of the Main Menu, select "Preferences":
    Click Preferences at the top-right
  3.  This will open the "Preferences" screen. The version number will be on the top-right of this new window:
    Version Number will be at the top-right of the Preferences screen

    "X" is the type of OfficeReady 4.0 you're using (Pro, Platinum, etc.). "YYY" is your specific version number.

After checking your version, if you need to update to the latest version, click the appropriate link below:

If you are having trouble finding your version number, or you're not sure if you need to update, please contact us at 1-800-568-2252 or support@templatezone.com for assistance.

]]> <![CDATA[Interface appears distorted, buttons are missing]]> If your display settings are set too low, the program will appear distorted, and program elements - buttons, text, may appear out of place. You will also have no icons on the toolbar in the template editor, instead, just the blue rectangular background. To fix this, adjust your display settings using the instructions below (make sure to follow the steps for your version of Windows).

Windows 7:

Click here for instructions on how to edit your Display settings in Windows 7.

Windows Vista:

  • Go to the Desktop, right-click, and select "Personalize". This should bring you to the Personalization Menu.
  • Click on the "Display Settings" option.
  • Under screen resolution, make sure it is set to 1024x768 or higher (something above 800x600).
  • Click OK, and accept the changes.
  • Next, while still in the Personalization Menu, click "Adjust Font Size (DPI)" in the left column..
  • Under DPI Setting, make sure "Normal (96 DPI)" is selected, and click OK.
  • You may need to restart your machine for these settings to take effect.

Windows XP:

  • Go to the Desktop, right-click, and select "Properties". This should bring you to the Display Properties Menu.
  • Click on the "Settings" tab at the top.
  • Under screen resolution, make sure it is set to 1024x768 or higher (something above 800x600).
  • Click Apply, and accept the changes.
  • Next, click the "Advanced" button.
  • Under DPI Setting, make sure "Normal (96 DPI)" is selected, and click OK.
  • You may need to restart your machine for these settings to take effect.

Once you have changed these settings, everything should appear correctly.

]]> <![CDATA[OfficeReady Toolbar not appearing in Office 2003]]> In some cases, you may not see the OfficeReady Toolbar in Office 2003. To fix this, follow these simple steps below.

Make sure that OfficeReady is not disabled in Microsoft Word. To do this, open up Word. At the top, select Help->About Microsoft Word, and click "Disabled Items." Make sure that OfficeReady is not listed here. If it is, select that item, and click OK. You can then close the help menus, close Word, and restart your machine.

You may also want to make sure that your Macro Security isn't too high. To do this, open up Word again. At the top, select Tools->Macros->Security. Make sure that the Macro Security setting is set to Medium. Click OK to save your changes and close this window. Once again, close Word, and restart your machine.

After finishing these steps, the next time you open Microsoft Word, you should see the OfficeReady Toolbar somewhere at the top. If you have the same issue in Excel and/or PowerPoint, open the respective programs and repeat the steps above.

As always, if you have any questions, contact our support at 1-800-568-2252 or submit a ticket.]]> <![CDATA[OfficeReady Toolbar not Appearing in Office 2007/2010]]> In some cases, you may not see the OfficeReady Toolbar in Microsoft Office 2007/2010. To fix this, follow these simple steps below.

First, you'll need to enable macros. To do this, follow these steps:

  1. In Word (or Excel or PowerPoint), click the File tab, and click Options.

    Click File, then Options
     
  2. This will open the Options dialog box. Click Trust Center, then click Trust Center Settings.

    Trust Center
     
  3. In the Trust Center, click Macro Settings.

    Macro Settings
     
  4. Ensure that the Macros are enabled.  Click OK.

Next, you'll need to make sure that the toolbar has not been placed in the Disabled Items. To do this, follow these steps:

  1. Once again, click the File tab and click Options.

    Click File, then Options
     
  2. This will open the Options dialog box. Click Add-ins, and then choose "Disabled Items" from the "Manage" drop-down at the bottom.

    Add-ins Disabled Items
     
  3. This will open the "Disabled Items" window. If you see an entry titled "No Name Provided", select it, and click "Enable". This should remove it from the list, at which point you can click OK.

After you have completed all of the steps above, close the application, and restart it. You should now see the OfficeReady Toolbar.

Note: Completing the steps above will only enable the  toolbar for the application you are currently in, not for Office 2007/2010 as a whole. For example, if you enable the toolbar in Word 2007/2010, you will still need to repeat the steps in Excel 2007/2010 and PowerPoint 2007/2010.

]]> <![CDATA[Unlock Code Issues]]> When activating your software, you may experience one of two Unlock Code-related issues. Find information below on how to resolve issues related to your Unlock Code.

If you received a message that the Unlock code you have entered is invalid:

If you enter your Unlock Code and receive a message that your code is invalid, please check the following things:

  • Make sure you are entering the code exactly as it was given. Unlock Codes are case sensitive; all letters must be capitalized. All dashes must be included as well.
  • If you are reinstalling the software or installing it on another PC, please make sure you are using the same email address that was used the first time you activated the product. Your Unlock Code is tied to the email address you used previously.
  • Make sure that the Unlock Code you are using matches the product you are trying to activate. For example, a High Impact eMail 5 Professional Unlock Code cannot be used to activate a High Impact eMail 5 Platinum trial.

If you are still encountering the error after verifying the items above, please submit a support ticket. Be sure to include your name, email address, Unlock Code, and the name of the product you are trying to activate. A member of our support team will assist you.

If you received a message that your Unlock Code has been used more than the allowed number of times:

If you enter your Unlock Code and receive a message that your code has been used more than the allowed number of times, it may be due to multiple reinstalls or installing on too many PCs. Please submit a support ticket for assistance. Be sure to include your name, email address, Unlock Code, and the name of the product you are trying to activate. Please also include your order number if you have it available. A member of our support team will assist you.

]]> <![CDATA[Windows User Account Requirements]]> If you are having trouble installing/running one or more of our desktop products, it may be due to the configuration of your Windows account. There are a couple of key requirements to ensure that the application(s) will install and run as expected:

  • Your Windows user account must have Administrator privileges.

  • Your Windows account must be a local user account, not a Domain user account. While you may experience success on a domain account, we do not officially support this environment.

  • You must install on the same Windows user account that you will use to run the application(s). That is, you cannot install an application under one user account, and then run it on a different account.

If you have any questions about compatibility with your Windows environment, please contact us by submitting a ticket.

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