During High Impact eMail 5 Setup, you may receive an error that
states that .NET Framework 2.0 is not detected.
It is possible to receive this message even if .NET Framework 4.0 is
installed on your machine. This error is caused by using an older
ve...
If you already have High Impact eMail installed, there are a few
simple steps to ensure you will not lose your saved information and
templates from High Impact eMail.
* Open up My Documents. Right-click on the "High Impact eMail"
folder, and select Cop...
When trying to use High Impact eMail, you may encounter the following
error:
COMPONENT 'DHTMLED.OCX' OR ONE OF ITS DEPENDENCIES NOT CORRECTLY
REGISTERED: A FILE IS MISSING OR INVALID
This error is caused by the DHTML Editor not being registered
p...
By default, outgoing emails include a small image at the bottom with
the text "Created by High Impact eMail". This image can be disabled by
following these steps:
* Open High Impact eMail 5, and at the top-right of the Main Menu,
click PREFERENCES....
TemplateZone has prepared video tutorials illustrating various High
Impact eMail 5 tasks. Click on a title to launch the video in a new
window.
[1]
[2]
[3]
High Impact eMail 5 Overview [4]
Using the Template Browser [5]
Using th...
HOW CAN I BE SURE THAT MY RECIPIENTS WILL BE ABLE TO SEE MY EMAIL?
(WILL HOTMAIL USERS BE ABLE TO SEE MY EMAIL?)
High Impact eMail sends great-looking emails which render in
virtually every popular email client, including AOL 6.0 and higher,
Outlook...
If you are unsure as to whether or not you have the latest version of
High Impact eMail 5 Platinum, you can follow the steps below to
uninstall your current copy of High Impact Email 5 using our cleanup
tool and reinstall the latest version. Please follo...
If you are unsure as to whether or not you have the latest version of
High Impact eMail 5 Professional, you can follow the steps below to
uninstall your current copy of High Impact Email 5 using our cleanup
tool and reinstall the latest version.
Ple...
To check your version of High Impact eMail 5, please perform the
following steps:
* Open High Impact eMail 5.
* From the top of the Main Menu, select "About":
* This will open the "About" screen. The version number will be on
the top-right of t...
You may have noticed that there is a tiny image at the bottom of the
emails you've sent through High Impact eMail 5. While this cannot be
disabled in the Trial version, users who have fully activated the
product can disable this from appearing in the foot...
After installing templates into High Impact eMail, you may receive
the following error when trying to browse or open templates:
This error is related to the total number of characters in the path
and filename of the installed template(s). To fix thi...
After installing templates into High Impact eMail, you may receive
the following error when trying to browse or open templates:
To fix this issue so that this message does not appear in the future,
please install the associated patch by following th...
In rare cases, after installing HIE5, the Desktop shortcut icon may be
missing. You can create a Desktop shortcut by following these steps:
1) In Windows, browse to the following folder:
"C:Program FilesHigh Impact eMail 5Bin"
2) Locate the file named "...
High Impact eMail allows you to insert a link to an Office file (Word,
Excel, PowerPoint), automatically uploading and referencing the file
for you. However, for users of Office 2007, uploading files of the new
type (.docx, .xlsx, .pptx) will lead to down...
In High Impact eMail 5 Platinum, there is an option to include an
"Unsubscribe" link so that recipients of your email(s) can remove
themselves from your Mailing List.
The "Unsubscribe" feature is only available under the following
circumstances:
...
If your display settings are set too low, the program will appear
distorted, and program elements - buttons, text, may appear out of
place. You will also have no icons on the toolbar in the template
editor, instead, just the blue rectangular background...
When importing a CSV to use as a Mailing List in High Impact eMail,
you may receive a message that there were no contacts detected. This
may be related to not having enough columns in the CSV file. Before
importing contacts from a CSV file into HIE5, p...
On Windows Vista font-family: arial,helvetica,sans-serif;">To
resolve this, first delete the existing desktop shortcut of HIE5.
Then create a new desktop shortcut by following the below mentioned
steps:
1) Browse to the folder:
For 32 BIT VERS...
One of the most powerful (as well as one of the most underutilized)
features in High Impact email is the Scheduled eMail Merge. This
feature is so useful because many Internet Service Providers (ISPs)
limit the number of outgoing mails to about 100 per ho...
If you have set a template from High Impact eMail as your Outlook
Stationery, and you have decided you would like to revert back to
using a blank page as your default, this is very easy to fix.
You can disable a template from opening up as your defau...
In rare cases, the toolbar in the Email Designer may not display
properly and have jumbled text. This is caused by the "Calibri" font
not being installed properly on your machine.
Please download the missing font from the link below:
http://www.template...
When activating your software, you may experience one of two Unlock
Code-related issues. Find information below on how to resolve issues
related to your Unlock Code.
IF YOU RECEIVED A MESSAGE THAT THE UNLOCK CODE YOU HAVE ENTERED IS
INVALID:
If...
When using an older template in High Impact eMail 5, you may need to
change the template's encoding to get it to work correctly with
today's standards. Follow the steps below to properly use an older
template in High Impact eMail 5.
Step 1: Import t...
Some email designs have what we call a "Video Metaphor". By "Video
Metaphor", we mean that the video won't play in the email (almost all
email clients do NOT support this), but the video can be opened in a
new browser window. To achieve this, do the f...
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