How can I be sure that my recipients will be able to see my email? (Will hotmail users be able to see my email?)

High Impact eMail sends great-looking emails which render in virtually every popular email client, including AOL 6.0 and higher, Outlook, Outlook Express, Hotmail (in IE or Netscape), ACT!, Eudora, Netscape, Yahoo (in IE or Netscape), and Entourage (Mac).
High Impact eMail’s templates are standard HTML – no different than emails sent by top companies and professional email marketers.

What is the difference between High Impact eMail and web-based email marketing services?

Web-based email marketing services allow you to send emails to large lists, but designing emails can often be a hassle. Many web-based services offer limited editing capability, and they expect your images to be already designed and formatted. In addition, web-based services often have a very limited number of templates.

High Impact eMail is desktop software on your computer that allows you to send graphical HTML email at any time through your desktop email client (Outlook, Outlook Express, etc.) It includes hundreds of email marketing templates along with the tools needed to produce professional-looking email, with no graphic design experience required. You can send email to just one recipient, or to many recipients.

Can I use your email templates in a web-based email marketing service?

Sure! Most services lets you copy and paste the HTML into their engine. After editing your template to your liking, click the “Export to HTML” button in the toolbar. This will give you the finalized HTML code of the template, which you can then copy and paste into your service. Consult your service on specifics of how you can send HTML email.

For more insight, check out this video tutorial:

Watch the Video

How large of a list can send to using High Impact eMail?

Since High Impact eMail does not send the emails (it pushes the finished design to your desktop email client. The limit to how many emails you can send is defined by your Internet Service Provider (ISP). Please contact your Internet Service Provider to find out your hourly/daily sending limits.

What if I need to send more emails than the number allowed by my ISP?

High Impact eMail has a feature called “Scheduled eMail Merge”, which allows you to send to a large list in batches. You can set the size of the batches, as well as the amount of time between batches.

To learn more about Scheduling an eMail Merge, click here.

Which email clients does High Impact eMail work with?

Outlook 2010, Outlook 2007, Outlook 2003, Outlook XP; Windows Mail/Live Mail, Outlook Express 6; Gmail; ACT! 2010, 2009, 2008, 2007, 2006, 2005 and ACT! 6.

Emails created with High Impact eMail are rendered with pure fidelity across all major email clients including Outlook, Hotmail, Yahoo, Gmail, AOL and more.

Is High Impact eMail 5 compatible with Windows 7?

Yes. High Impact eMail is fully compatible with Windows 7, Windows Vista, and Windows XP Home/Pro (SP2) (32-Bit and 64-Bit, English Versions).

I want to send a newsletter, but I don’t want it to be an attachment. I want the newsletter to open up in the body of the email. Will High Impact eMail do this for me?

Absolutely! This is exactly what High Impact eMail does. With High Impact eMail, you can send a great-looking newsletter right in the body of the email that looks like a webpage, with images and links. Open the email, and the newsletter is right there – no additional attachments to open up.

Will my emails take up a lot of space in my recipients’ email inbox?

You may notice that HTML emails are a little bigger than plain text emails, but this is a very minor difference in size. A plain text email averages around 4 KB. The same email with a footer/stationery area averages around 6 KB. An HTML email newsletter could be around 17 KB. File size all depends on the design, the text and the images used in the email. The important thing to note is that images in High Impact eMail designs are referenced, not embedded. This greatly reduces the file size, as well as reduces the chance that your email will be flagged as spam.

What is ReadyShare?

ReadyShare is High Impact eMail's image and file hosting service. After setting up your ReadysShare account during setup, you'll be given your own personal space on ReadyShare to host the images/files related to templates. These are automatically uploaded to your ReadyShare account when finalizing/sending an email; all of the work is done for you!

Do I have to use ReadyShare? Are there any advantages to using ReadyShare instead of my own space?

If you have your own web space, you can certainly use your own space to host the images in your emails. However, using ReadyShare helps streamline the resizing, cropping, uploading and referencing of images, making the process extremely easy and productive – even for experts.

I have installed the HIE5 program but can’t find how to open it.

After installing HIE5, if you are unable to locate any desktop shortcut or start menu item to open the program, please click on the below link:

Restore missing desktop shortcut

After installing HIE5, I am unable to view the screens/interface properly. Screens are overlapping each other, text is overlapping buttons, etc.

If your display settings are set too low, the program will appear distorted, and program elements (buttons, text, etc.) may appear out of place. You will also have no icons on the toolbar in the template editor and will see only a blue rectangular background. To fix this, you will need to adjust your display settings in Windows. To learn more, click here.

I want to reinstall HIE5. How can I backup my templates before uninstallation?

If you already have High Impact eMail installed, there are a few simple steps to ensure you will not lose your saved information and templates from High Impact eMail. Learn More

I see that I have several files on my computer with a .hietg extension. What are these?

Files with a .hietg extension are High Impact eMail template files, which are downloaded from TemplateZone Store. Double-clicking these files will install the template into High Impact eMail.